Contact Us
Select a concern below and get in touch through the email address indicated so our customer service team can assist you.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Store connection complaint: [store number]
Information Needed :
- Name
- Mobile Number
- Store number
- Date and Time of visit
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Store employee complaint: [store number]
Information Needed :
- Name
- Mobile Number
- Store Number
- Date and Time of visit
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Update Account Information Request: [mobile number]
Information Needed :
- Name
- Old Number
- New Number
- Reason for transfer request
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Missing Points Query: [mobile number]
Information Needed :
- Name
- Store
- Amount
- Date/Time
- Receipt copy
- Mode of payment: Cash or eWallet
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Gift card/eVoucher Query: [mobile number]
Information Needed :
- Name
- Store
- Amount
- Date/Time
- Gift card/eVoucher code
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Redeemed Rewards Query: [mobile number]
Information Needed :
- Name
- Store
- Redeemed Reward
- Date/Time
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
CLiQQ eWallet Credit Request: [mobile number]
Information Needed :
- Mobile Number:
- Amount:
- Date/Time:
- Store number:
- Type of Service: (e.g Merchandise, Bills payment etc.)
- Did the customer pay in cash after CLiQQ Wallet was declined? Yes or No
- If NO, did the customer still get the item?
- Receipt or CLiQQ Wallet report (applicable for store only)
- Remarks:
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
CLiQQ eWallet Credit Request: [mobile number]
Information Needed :
- Mobile Number:
- Amount:
- Date/Time:
- Store number:
- Type of Service: (e.g Merchandise, Bills payment etc.)
- Did the customer pay in cash after CLiQQ Wallet was declined? Yes or No
- If NO, did the customer still get the item?
- Receipt or CLiQQ Wallet report (applicable for store only)
- Remarks:
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
eWallet Cash In Query: [mobile number]
Information Needed :
- Name
- Date/Time
- 7-Connect reference numbers for bills/services
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Missing Promo Credits: [mobile number]
Information Needed :
- Name of the promo
- Number of points/credits expecting to receive
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Inaccessible Account Query: [mobile number]
Information Needed :
• Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
For CLiQQ Shop related concerns such as but not limited to:
- Order Tracking
- Return and Replacement
- Expired, Damaged, or Missing Items
- Promotion inquiries
- Uncredited Bonus Points
Please email the following for assistance:
For CLiQQ Shop customer concerns:
cliqqshop@7-eleven.com.ph
For CLiQQ Shop store concerns:
cliqqsupport@7-eleven.com.ph
For Services:
ecpay@philseven.com
For CliQQ Loyalty, Wallet and Fraud:
loyaltysupport@7-eleven.com.ph
For GCash:
Contact 2822 (Globe & TM) / 02-7213-9999 (Other Networks)
For Maya:
Contact (+632) 8845-7788 / Domestic Toll-Free: 1-800-1084-57788
For GrabPay:
Via the GRAB APP or LINK - https://help.grab.com/en-ph
For ECPay:
Contact (02) 8835 9697 / 0917 54ECPAY (32729) or 0919 06ECPAY (32729)
Email: helpdesk@ecpay.com.ph
FB: http://m.me/ECPayPh
For MultiPay:
Contact 09283749780/09190888888 (Smart) / 09667224899 (Globe) / 835 9697 / 805 1066 (Landline)
Email: support@multipay.ph
For Xendit:
Contact +62 8138 4748 739
Email: help@xendit.co
For Paynamics:
Contact (02) 8330 8772 / 09177009312
For Payconnect Solutions, Incorporated:
Support Phone Number (Operations) 02-34399765
